RETURNS & WARRANTY
We stand behind every product we sell. Here’s our commitment to you.
30Day Returns
7Day Refunds
1yrManufacturer Warranty
30-Day Return Policy
- Returns accepted within 30 days of delivery
- Items must be in original, unused condition
- Original packaging required where possible
- Contact us before initiating any return
- Return freight costs are the buyer’s responsibility for large items
7-Day Refund Policy
- Refunds processed within 7 days of return approval
- Refunds issued to original payment method
- Partial refunds may apply for items not in original condition
- Shipping costs are non-refundable unless item arrived damaged
- You’ll receive email confirmation when your refund is processed
Manufacturer Warranty
- Most products carry a manufacturer’s warranty
- Warranty terms vary by brand and product (90 days – 1 year typical)
- Extended service contracts available at checkout
- Warranty covers manufacturing defects, not accidental damage
- See individual product pages for specific warranty details
Damaged on Arrival
- Inspect packaging before signing for delivery
- Note any damage on the delivery receipt
- Contact us within 48 hours with photos
- We’ll arrange a replacement, repair, or refund
- Do not discard packaging until issue is resolved
HOW TO START A RETURN
Step 01
Contact Us
Call (901) 878-5864 or email info@arcadepinballhome.com
Step 02
Get Approval
We’ll review your request and issue a return authorization
Step 03
Ship It Back
Pack securely and ship using our provided instructions
Step 04
Get Refunded
Refund processed within 7 days of receiving your return
Non-Returnable Items
Certain items cannot be returned, including opened software, custom-ordered machines, and items marked as final sale. Contact us at (901) 878-5864 before purchasing if you have questions about a specific product’s return eligibility.